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Artificial Intelligence |  3 min read

AI & Digital Human technology applied in asset intensive organisations

Learn about three examples of AI and Digital Human technology that asset intensive organisations can benefit from today.

With new technology being developed every day, there are an ever-increasing number of AI and Digital Human technologies that asset intensive organisations can tap into to optimise operational efficiencies – ranging from simple, generic solutions to highly advanced technologies. Here are just three examples, ordered from simple to sophisticated.

Voice Assistance Apps

Mobile voice assistance is one of the early AI and Digital Human technologies that found its way into mainstream applications. Siri and her Android equivalents are used by everyday people all over the world, helping them access more information, faster.

By allowing users to talk to the voice assistance apps like they would to another person and receiving a spoken answer, Siri and her colleagues have humanised search engines. Businesses can use this technology to make it easier for their people to access information. This is particularly valuable for asset intensive organisations that tend to have a large number of mobile works who need to access information about equipment and sites on the go.

Digital Humans Coaches

With technology, machines and best practices continually evolving, asset intensive organisations face the continuous challenges of training their technicians, field engineers, maintenance works and everyone else. Training needs to be comprehensive and relevant, as well as efficient.

Digital Humans are ideally positioned to help organisations with this ongoing training challenge. They are available anytime, which means staff can do the training when it suits them. They can access vast amounts of data and provide answers to questions in seconds. They can be designed to tailor the training experience to the individual person and their unique style and speed of learning, and they are infinitely patient and don't judge, making for a more enjoyable and engaging learning experience.

IBM’s Equipment Maintenance Assistant

For asset intensive organisations who want to take AI to the next level and fully leverage the opportunities it presents in regards to maintenance efficiencies, advanced solutions like IBM’s Equipment Maintenance Assistant (EMA) are the answer.

IBM’s EMA solution builds its knowledge base using the organisation’s structured and unstructured data associated with repairs, work order history, technical documents, specification diagrams, industry blogs, and more. Based on that data, it identifies early warning signs and determines the optimal repair or service procedure for technicians to execute. It also continuously learns from the technicians' interactions and uses this feedback to improve future recommendations.

Based on Watson AI technology, Equipment Maintenance Assistant will change the landscape of how maintenance programs are run. These advanced AI capabilities enable the extraction of intrinsic knowledge to make every technician in the organization perform at the level of the best technician – resulting in optimised maintenance processes and overall operational efficiencies.

These are just three examples of AI and Digital Human technologies that are used by asset intensive organisations today. As these technologies develop further, there will be many more ways in which businesses can leverage them.

If you want to be at the forefront of these new developments, follow the links below to learn more about Digital Humans in asset intensive organisations and get involved with the Digital Human Project.

Increase operational efficiency with AI and Digital Humans
The Digital Human Project

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